Refund Policy

If a show is cancelled

You will receive a full refund of the price you paid, including any booking charges, to your original payment method within 14 days of the cancellation.

If a show is postponed

Your ticket stays valid for the new date. If you cannot attend the new date, you may ask for a full refund within 14 days of the postponement being announced.

All other cases

Tickets cannot be refunded or exchanged once purchased, including if you cannot attend. You may give your ticket to someone else instead.

Lost tickets and payment errors

• If you lose your ticket, use the Lost your ticket page on our website and we will send it again to the contact details on your order.
• If you were charged twice or charged without receiving tickets, contact us and we will refund the extra payment in full.

How to ask for a refund

Email katsent242026@gmail.com or call +94 77 759 1131 with your order reference, which starts with KE. Card refunds are processed through PayHere and usually reach your account within 7 to 14 banking days. Bank transfer and cash payments are refunded to a bank account you give us.